Help center
Questions, answered quietly
No chat window. These notes cover the age gate, plain packaging, stablecoin checkout, and finding an order. Policies are one click below.
18+ and the age gate
Artria is for adults. The storefront asks you to confirm you are 18 or older before you browse. We do not use that confirmation as identity verification. If you reached this page in error, leave the site.
Plain boxes and private billing
Physical orders ship in an unbranded box. Bank or card statements, when a fiat path exists, use a neutral descriptor — never a product name. Digital items follow the delivery method you choose at checkout.
Paying with USDT or USDC
Checkout quotes a USD total from Shopify, then you send USDT or USDC on Ethereum, a supported Layer 2, Solana, or TON. On-chain transfers cannot be reversed. An approved refund is a separate payment, never an automatic clawback from the browser.
Tax, shipping, and discount codes
Tax and shipping are calculated at checkout after you enter an address. If the shop has not enabled tax in Shopify, tax shows as $0. Paste an Earn code in the discount field; invalid codes show an error and are not applied as zero.
Finding your order
Open Orders and sign the storefront message with the same wallet you paid from. Tracking appears there when Shopify has a carrier number. We cannot change payment or fulfillment status from that page.