Effective Date: August 13, 2025
Thank you for shopping at Artria. We aim to ensure your satisfaction with our cryptocurrency-related apparel, hardware devices, and services. If you are not completely satisfied, you may return eligible items for a full refund, store credit, or exchange, subject to the terms below.
We reserve the right to update this policy. Changes are effective upon posting, with the updated date above.
Eligibility and Timeframe
- Apparel and Hardware: Returns must be initiated within 30 days of delivery. Items must be unused, in original condition, with tags/labels attached and original packaging.
- Services: Digital or consulting services (e.g., NFT design, blockchain education) are generally non-refundable once delivered or accessed, unless faulty or not as described. Refunds/exchanges must be requested within 14 days.
- All Returns: Proof of purchase (e.g., order confirmation or transaction hash) is required.
Return Process
-
Contact customer support at returns@artria.io or via Telegram (
@ArtriaOfficial
) to request a Return Merchandise Authorization (RMA) number.
- Securely package the item in its original condition, include the RMA number, proof of purchase, and reason for return.
- Ship to: Artria Returns, [Hypothetical Address: 123 Blockchain Blvd, Crypto City, CA 94043, USA].
You are responsible for return shipping costs unless the item is defective or we shipped incorrectly. We recommend tracked shipping. For services, provide details of the issue for review.
Refunds and Processing
- After inspecting the return (typically within 7 days of receipt), we process refunds to your original stablecoin wallet or as store credit.
- Refunds exclude shipping fees and may take 5-10 business days (plus blockchain confirmation time).
- For exchanges, we'll ship the replacement once the original is received.
- Stablecoin refunds will use the same currency (e.g., USDT) at the original transaction value.
Exceptions and Non-Returnable Items
- Non-Returnable: Personalized items (e.g., custom NFT clothing), opened hardware (e.g., used wallets), perishable goods, digital downloads, or services fully rendered.
- Hygiene/Safety: Underwear, swimwear, or health-related hardware cannot be returned if unsealed.
- Defective/Damaged Items: Contact us immediately for free returns/replacements.
- Restocking Fee: A 15% fee may apply for non-defective hardware returns due to handling costs.
- Sale/Final Items: Marked as "Final Sale" are non-returnable.
Questions
Contact us at returns@artria.io or via Telegram for assistance. For international returns, additional customs fees may apply.
This document was last updated on August 13, 2025.